FAQ
Frequently Asked Questions
Below are answers to common questions about how virtual therapy works, insurance, scheduling, and what to expect in the process:
How does virtual therapy work?
Sessions are held online through a secure, HIPAA-compliant video platform. Clients receive a session link in advance and may join from any private location.
Who do you work with?
Services are provided to adults, including individual clients (18+) and couples.
Do you accept insurance?
Services are in-network with most major commercial insurance plans, including Aetna, AmeriHealth, Cigna, Horizon Blue Cross Blue Shield, Independence Blue Cross, and UnitedHealthcare. A free benefits verification can be completed before scheduling. Self-pay options are also available.
Do you offer a free consultation?
A free, no-pressure 15-minute consultation can be scheduled to help determine whether services are a good fit before beginning therapy.
What can be expected in the first session?
The first session focuses on understanding what brings the client to therapy, along with goals and relevant background. Clients may share at their own pace. The session also outlines what ongoing therapy may look like and answers any initial questions, helping clients leave with clarity and support.
How long are sessions?
Sessions are typically 45–60 minutes, depending on client needs and any insurance or EAP requirements.
How often do sessions occur?
Most clients meet weekly, though frequency may vary based on goals, scheduling, and insurance or EAP guidelines.
How soon can appointments be scheduled?
Scheduling is based on current availability, and sessions are arranged at a mutually agreeable time.
What is the cancellation policy?
Appointments may be canceled or rescheduled without charge with at least 24 hours’ notice. Late cancellations or missed appointments may result in a $50 fee, which is not covered by insurance or an EAP. Exceptions may be made in cases of extenuating circumstances.
What if a client is running late?
If a client arrives within 15 minutes of the scheduled time, the session may be shortened. If a client arrives more than 15 minutes late, the session may need to be rescheduled and may be considered a no-show.
How can the therapist be contacted between sessions?
Non-urgent communication may occur by voicemail, email, or text. Responses are typically provided within two business days. Electronic communication should be limited to scheduling or general questions.
Are therapy sessions confidential?
Therapy sessions are handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulations to help ensure your privacy and confidentiality.
What should be done in an emergency?
Please note that Work and Life Solutions LLC is not an emergency service. If you or someone else is experiencing an emergency, please call 911 or go to the nearest emergency department. If you or someone else is experiencing a mental health crisis but is not at imminent risk of harm, please call your county crisis screening center or 988, the Suicide & Crisis Lifeline.
Where can services be provided?
Services are available to clients located in New Jersey and Pennsylvania.
What is the therapy approach?
Therapy is tailored to the client and incorporates evidence-based methods, including Cognitive Behavioral Therapy (CBT), Problem-Solving Therapy (PST), and Solution-Focused Brief Therapy (SFBT). Sessions follow a person-centered, strength-based, and trauma-informed framework to support overall mental health and well-being.
Are sliding scale or payment plans available?
Sliding scale options or payment plans may be offered when needed. If these options are not possible, referrals to low- or no-cost services can be provided.
How does payment work?
When applicable, payment is processed through autopay at the end of each session. A valid credit or debit card is kept on file for any fees that may apply.
Are letters, reports, or forms completed upon request?
Administrative fees may apply for letters or reports requested by the client, consultation with another professional outside standard case management, or any preparation, travel, or attendance related to a court appearance. When applicable, fees will be advised in advance.
