Work and Life Solutions LLC (hereinafter known as "Provider," "our," "us," or "we") currently owns and operates the website known as www.workandlifesolutions.com ("Site"). To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about how your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested on the website. The terms "you" and "“your" refer to our Site's user or viewer.

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Your privacy and the security of your personal information are paramount.

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Personal information is accessible only to the Provider's staff, agents, or contractors.

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This privacy statement covers personally identifiable information and anonymous data collection.

 

Personally identifiable information is any information associated with your name or personal identity.

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What We Collect:

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We collect personal information from you when you request services, respond to a client survey or other communication such as e-mail, or participate in another Site feature. This information may include but is not limited to name, telephone number, e-mail, postal or physical address. 

 

We follow strict guidelines outlined in the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality of protected health information (PHI). Protected health information associated with mental health counseling services is collected and stored through an electronic health records system, which adheres to HIPAA regulations, safeguarding the confidentiality and privacy of your personal information. You have the right to know how your health information may be used or shared. Before receiving mental health counseling services, we provide you with a Notice of Privacy Practices that outlines these details and explains your rights regarding your information.
 

We endeavor to limit our requests to information we believe is reasonably necessary to achieve our purposes, as described in the next paragraph.

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How We Use It:

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We use your personal information for the following purposes:

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• To reply to inquiries

• To send you service-related information

• To fulfill your service requests

• To contact you for client feedback

• To notify you of operational updates and changes in policy

• To handle complaints

 

Who We Share It With:

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We never rent or sell your personal information. All client information remains confidential. However, the Provider may disclose your personal information if required to do so by law (for example, a subpoena) or (a) to comply with legal processes served on the site, (b) to protect the rights and property of the Provider, (c) our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, (d) where your communication suggests possible harm to yourself or others, or (e) there is suspected child, dependent adult, or elder abuse or neglect. 

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The Provider may transfer information about users if the Provider is acquired by or merged with another company. The Provider is not responsible for notifying users of such changes.

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Your information may be shared with agents or contractors of the Provider to perform service for the Provider.

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The Provider will not share your information with third parties without your permission other than for the limited exceptions already listed. It will only be used for the purposes stated above.

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Internet Commerce:

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The Provider is committed to data security with respect to information collected on our Site. We offer the industry-standard security measures available through your browser called SSL encryption.

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We do not collect your debit card, credit card, or ACH information for the payment purposes of career coaching and workplace training services.

We use Square, an encrypted online payment platform. Their Privacy Policy can be found here.

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A HIPAA-compliant electronic health records system is used to bill mental health counseling services. To bill for the services you receive, we may need to disclose your medical information to third parties. For instance, your health plan may require details about the treatment provided to facilitate payment. Additionally, we may share your medical insurance information to obtain prior approval from your health plan if necessary. We may also collect data necessary to process a payment, such as your debit or credit card. However, all payment data is stored by CardPointe, an encrypted online payment platform integrated into the electronic health records system. Their Privacy Policy can be found here.

 

Security of Your Personal Information:

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The Provider strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

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We use SSL encryption when collecting or transferring data, such as personal information on our Site.

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Your personal information is never shared outside the company without your permission, except under the conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

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You also have a significant role in protecting your personal information, such as not sharing usernames and passwords and protecting your systems from unauthorized use.

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We cannot ensure the confidentiality of any form of communication through electronic media, including text messages. As such, please limit the contents of your electronic media inquiries to consultation requests and general questions; do not use electronic media to discuss confidential, private, or protected health information (PHI) regarding a known or possible health condition.

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Access to Your Personal Information:

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We will provide you with the opportunity to ensure that your personal information is correct and current. You may review and update this information with the Provider at any time upon request.

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To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.

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Use of Cookies:

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The Site is not set up to track, collect, or distribute personal information. Our Site does generate certain kinds of non-identifying usage data, such as the number of hits and visits to the Site. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

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The Site does use "cookies" to help you personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Provider services or websites you visit.

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Individuals Under 18 Years Old:

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The Site is not directed to individuals under the age of eighteen (18), and we request that such individuals not provide personal information through the Site unless those persons have the express permission of their parent or guardian.

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Problems or Complaints with the Provider's Privacy Policy:

 

We value your comments and opinions. If you have questions, comments, or a complaint about compliance with this privacy policy, contact us at info@workandlifesolutions.com. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include confidential, private, or protected health information (PHI) regarding a known or possible health condition.